All photographs are for presentation purposes only, therefore the products that you receive may diverge in figures, colour or other hallmarks. While maintaining the prime hallmarks and specs, we entitle the authority to reconstruct, withdraw or improve small quality. Without the genuine packaging, we may also recommend to stow away or ship the spare parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Value warranty for all licensed spares and accessories sold, will be provided in which case the spares and accessories are fitted on our machinery and installed by our experts or under our experts's supervision. Unless when pre-approved by managers, the worth guarantee will be void if spare parts or accessories have been fitted into competitors machinery or installed without our consent. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: Diagnosis and new spare parts or components installation is free of charge for machines sold by us. After the new repair parts or associated equipment has been setup by our expert, they will certify that your machines is fully working and well tested. We may recommend to provide technical information online or send a technician to supply technical services for competitors machines. We cannot however, insurance which steps (if any) shall be taken, or advice (if any) will be provided by our specialists in regarding to 3rd party machinery. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: The client will be provided with a complete repayment should our specialist remotely advices or suggest a spare - replacement or component add-on for machines that we have sold, including for new or redundant spares or associated equipment as soon as the client send the spare or associated equipment back in its primary state. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: A labour fee will not be charged would you wish that we come to your premises for a spare- reinstatement or add-on fitments for machinery that we have sold, although travel costs and accommodation fees will be requested if suitable. Adjustments are chosen to be made by the client for the specialist to be retrieved and sent back. The prevailing rate payable, would you prefer for us to go to you, is R 9.95/km amplified by the traveling distance between our workplace and your place. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.