The dongle and any other programming products will unfortunately not be provided with warranty. Some of our machinery's software cloud versions can be loaded from the cyberspace and simply activated by code. Seeing that the online network connection is generally slow or delayed and bandwidth can be costly, we also supply our clients the supplemented service of downloading the software for you and dropping a physical copy to your place if required.
No warranty is provided for software products. All software, manuals, tools and applications for our machines can be downloaded from our CNC Utility website https://cncu.co.za/. Please note that software by its very nature is limited by the platform and/or hardware on which the software is run and/or operated. Please note, that not all software will work or be compatible with new operating systems or hardware in relation to your machine, therefore please carefully read the software specifications before installing such software. We make no representation nor warranty regarding the suitability of the software for the intended purposes, and we accordingly shall not be liable or accept any responsibility in the event that the software is not compatible with your machine or environment and no refunds will be provided in respect of any software purchased or otherwise installed.