All icons are for presentation occasions only, thus the merchandise that you obtain may differ in outlines, saturation or other attributes. While preserving the major hallmarks and details, we entitle the sanction to adapt, eliminate or enhance minor traits. Without the genuine packaging, we may also choose to store or transfer the service parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Forex Linked Pricing: The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply. The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply.
Quality Warranty: Quality guarantee for all licensed service parts and accessories sold, will be presented in which case the service parts and accessories are fitted on our machinery and put together by our technician or under our specialist's supervision. In which case spare parts or accessories has been constructed into other company's machines or installed without our acknowledgement, the value guarantee will be invalid unless when pre-approved by management. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new service parts or components installation is free of charge for machinery sold by us. After the new service parts or accessories has been fitted by our expert, they will make sure that the clients machinery is completely functional and well tested. We may prefer to provide technical services online or send a specialist to provide technical services for 3rd-party machines. Regretfully, we cannot, when regarding 3rd-party machinery, guarantee which actions (if any) will be taken, or guidance (if any) will be supplied by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our specialist remotely recommends or proposes a spare reinstatement or accessory add-on for machinery that we have sold, as well as for unused or extra spare parts or associated equipment, we will present you with a full remuneration once you send the spares or accessories back in its genuine state. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and go costs will be charges should you desire that we come to your establishment for a spare- replacement or add-on fitting for machines that we have sold, even though a labour fee will not be required. We suggest that you organize for the technician to get fetched and sent back. R 8.00/km amplified by the traveling distance between our warehouse and your establishment, is the ongoing percentage payable and applicable should you prefer for us to go to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.