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Quality guarantee for all licensed service parts and accessories sold, will be presented in which case the service parts and accessories are fitted on our machinery and put together by our technician or under our specialist's supervision. In which case spare parts or accessories has been constructed into other company's machines or installed without our acknowledgement, the value guarantee will be invalid unless when pre-approved by management.Diagnosis and new service parts or components installation is free of charge for machinery sold by us. After the new service parts or accessories has been fitted by our expert, they will make sure that the clients machinery is completely functional and well tested. We may prefer to provide technical services online or send a specialist to provide technical services for 3rd-party machines. Regretfully, we cannot, when regarding 3rd-party machinery, guarantee which actions (if any) will be taken, or guidance (if any) will be supplied by our technicians.If our specialist remotely recommends or proposes a spare reinstatement or accessory add-on for machinery that we have sold, as well as for unused or extra spare parts or associated equipment, we will present you with a full remuneration once you send the spares or accessories back in its genuine state.
Accommodation fees and go costs will be charges should you desire that we come to your establishment for a spare- replacement or add-on fitting for machines that we have sold, even though a labour fee will not be required. We suggest that you organize for the technician to get fetched and sent back. R 6.00/km amplified by the traveling distance between our warehouse and your establishment, is the ongoing percentage payable and applicable should you prefer for us to go to you.
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