All photographs are for show motives only, as a result the merchandise that you collect may conflict in outlines, hue or other features. We reserve the consent to retain prime attributes and specifications while withdrawing or enhancing small hallmarks. Without the original packaging, we may also suggest to store or transport the spares or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Quality warranty for all licensed spare parts and accessories sold, will be provided in which case the spare parts and accessories are used on our machinery and installed by our specialist or under our experts's supervision. In which case spares or accessories has been fitted into other company's machines or setup without our knowledge, the value warranty will be void unless when pre-approved by the company. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: Accessory or new repair parts fitting and diagnosis for machines bought from us is complimentary. After the new service parts or associated equipment has been setup, our specialist will certify that your machines is completely working and well certified. For competitors machines, we may suggest to offer technical advice remotely or send a specialist to supply technical services. When related to competitors machines, we cannot guarantee which steps (if any) would be taken or what information (if any) will be provided by our experts. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: If a remote diagnoses for extra - restoration or associated equipment add-on for our machinery that we have sold, or for new or redundant spare parts or accessories is made by our technician, we will present you with a complete refund once you send the spares or accessories in its primary order. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: Would you wish that we go to your establishment for a spare- replacement or add-on fitments for machinery that we have sold, we shall not charge you a labour expenses, but only for the travel costs and accommodation fees if compulsory. Arrangements are required to be made by the client for the specialist to be retrieved and sent back. The prevailing percentage payable, would you wish for us to travel to you, is R 9.95/km multiplied by the traveling distance between our warehouse and your property. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.