The merchandise that you purchase may diverge in figures, hue or other quality as all photographs are for presentation reasons only. We have the consent to reserve utmost features and details while removing or boosting slight hallmarks. Without the initial packaging, we may also recommend to stock or transfer the spare parts or associated equipment.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Forex Linked Pricing: The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply. The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply.
Quality Warranty: In which case licensed service parts and accessories are being used on our machines and setup by our technician or under our technician's supervision, worth guarantee will be presented. The worth assurance is invalid if spares or accessories has been constructed into competitors machines or setup without our acknowledgment ( unless when pre-approved by management ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No costs be required for diagnosis and new repair parts or associated equipment installation for machines purchased from us. After the new spare or accessories has been put together, our technician will ensure that the clients machines is 100% operational and well certified. We may choose to give technical guidance online or send a technician to give technical support for other companies machinery. We cannot however, oath which steps (if any) would be taken, or guidance (if any) will be provided by our specialists in regarding to 3rd party machines. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our specialist remotely diagnoses or prefers a redundant reinstatement or component add-on for machinery that we have sold, and for new or extra spare or associated equipment, we will provide the client with a complete remuneration once you send the spares or components back in its primary order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Should you desire that we come to your place for a spare- reinstatement or add-on installment for machinery that we have sold, we shall not charge you a labour expenses, but only for the travel costs and accommodation fees if crucial. Clients are required to make all adjustments for the technician to be fetched and sent back. The ongoing rate payable, should you choose for us to go to you, is R 8.00/km increased by the traveling distance between our office and your premises. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.