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In which case licensed service parts and accessories are being used on our machines and setup by our technician or under our technician's supervision, worth guarantee will be presented. The worth assurance is invalid if spares or accessories has been constructed into competitors machines or setup without our acknowledgment ( unless when pre-approved by management ) .No costs be required for diagnosis and new repair parts or associated equipment installation for machines purchased from us. After the new spare or accessories has been put together, our technician will ensure that the clients machines is 100% operational and well certified. We may choose to give technical guidance online or send a technician to give technical support for other companies machinery. We cannot however, oath which steps (if any) would be taken, or guidance (if any) will be provided by our specialists in regarding to 3rd party machines.If our specialist remotely diagnoses or prefers a redundant reinstatement or component add-on for machinery that we have sold, and for new or extra spare or associated equipment, we will provide the client with a complete remuneration once you send the spares or components back in its primary order.
Should you desire that we come to your place for a spare- reinstatement or add-on installment for machinery that we have sold, we shall not charge you a labour expenses, but only for the travel costs and accommodation fees if crucial. Clients are required to make all adjustments for the technician to be fetched and sent back. The ongoing rate payable, should you choose for us to go to you, is R 6.00/km increased by the traveling distance between our office and your premises.
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