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We provide a value warranty for licensed service parts and accessories sold only when the spares or accessories is utilized on our machinery and put together by our specialist or under our specialist's supervision. The worth assurance is invalid if service parts or accessories have been constructed into 3rd party machinery or installed without our acknowledgment ( unless when approved by the company ) .Component or new spares installation and diagnosis for machinery obtained from us is costless. Our technicians will insure that the clients machines is fully working and well tested after the new spares or accessories have been put together. For competitors machines, we may propose to offer technical services remotely or send a specialist to give technical assistance. In regarding other companies machinery, we cant guarantee which steps (if any) will be taken or what advice (if any) will be provided by our technicians.If a remote recommendation for redundant - restoration or component add-on for our machines that we have sold, or for unused or extra spares or components is made by our technician, we will present the client with a full refund once the client send the spare or components in its initial order.
Would you desire that we travel to your premises for a spare- reinstatement or add-on installment for machines that we have sold, we will not charge you a labour costs, but only for the traveling expenses and accommodation fees if necessary. Clients are preferred to make all plans for the technician to be retrieved and sent back. R 6.00/km increased by the traveling distance between our office and your place, is the current rate payable and appropriate should you wish for us to go to you.
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