The merchandise that you collect may diverge in silhouettes, hue or other features as all images are for demonstration reasons only. We retain the rights to have utmost attributes and details while withdrawing or boosting slight trademarks. Without the genuine packaging, we may also suggest to stock or transport the service parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case licensed spares and accessories are being used on our machinery and installed by our experts or under our technician's supervision, worth warranty will be presented. Except when pre-approved by the company, the quality assurance will be null if spare parts or accessories have been constructed into competitors machines or installed without our consent. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No charges be required for diagnosis and new spares or associated equipment fitting for machinery bought from us. After the new spare parts or components have been installed, our technician will certify that the clients machines is 100% operational and well tested. Sending a technician to supply technical services, or remotely supplying technical information may be preferred when in regarding to competitors machines. Regretfully, we can't, when regarding 3rd-party machinery, guarantee which actions (if any) will be taken, or guidance (if any) will be supplied by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our specialist remotely diagnoses or prefers a extra replacement or accessory add-on for machinery that we have sold, as well as for new or redundant service parts or accessories, we will provide you with a complete reimbursement once the client send the service parts or components back in its original state. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Should you desire that we come to your place for a spare- replacement or add-on fitments for machinery that we have sold, we will not charge you a labour expenses, but only for the travel costs and accommodation fees if compulsory. Clients are chosen to make all plans for the specialist to be retrieved and sent back. The existing rate payable, should you wish for us to travel to you, is R 8.00/km amplified by the traveling distance between our office and your property. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.