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The spindle is required to be replaced when replacing/servicing the bearing time by time. This has to be done once a year for normal, general use, but more frequently for heavy usage. Currently, spindle services and bearing replacement procedures are outsourced and may therefore require longer to service. However, during the bearing replacement/spindle service procedure, we will always have preconditioned spindle ready for you while your spindle is serviced. Your first spindle service is free within electronic components warranty period.
This router has raised a gantry and is only designed and built for machining foam materials, which generally are considered as plastic or rubber formed by trapping pockets of gas. Any material that cannot be sliced by knife or by hand is considered too hard and is NOT allowed to be machined on this CNC router, otherwise your warranty on this machine will become null and void.

We give limited trait guarantee on any subsystem unless stated any other way, and on the entire machinery. Errors due to defective components or poor craftsmanship, are covered by the quality warranty. We would not be held liable for mis-usage or common wear and tear of your equipment. For this reason aforementioned cannot be covered by our guarantee. Naturally, damages that aren't covered under warranty can generally be repaired at a minimal cost. Quotations are promptly accessible on request.
The machine(s) which you are going to obtain, will be demanding a routine service. Investigation and arrangement, general cleaning , as well as everyday wear and tear reinstatement at a minimal cost are covered within the service plan. Should you not service your machinery in the suggested service period, it is compulsory that your machine(s) is rectified within the equivalent of dual that period otherwise your service guarantee will be worthless and void. Meaning, you should get your machine rectified in every six month period, if we recommend that your machine is serviced once every 3 months or your warranty will not be valid.
A Call-out refers to each and every time extent a technician provides a service at your place. Lest arranged by the company or concealed by each of the above plans, a call-out fee will be required. 1 technician for 1 day is R 1 499.00 for working days, Traveling for weekends as well as R 9 995.00 for Sundays or Public Holidays at the extent of this quotation.Transport costs to your property as well as accommodation if required, are on your account, in addition to the call-out charge. We recommend that you arrange that the technician gets picked up including sent back. The prevailing rate is R 9.95/km increased by the traveling distance between our place and your premises, should you prefer for us to go to you.Those costs may vary point by time without notice, so kindly seek an answer about call out and traveling costs in advance.
Our service plan is suited for you if you only would like our specialist to take a look at your machine for your satisfaction, or if you would like to find out if the machine is adjusted to work optimally. We will not require any cost for the technician we provide. You will be advised by our technician whether an alternative or other servicing or service parts restoration is needed or if everything is in order. Reservations have to be made for repairs or hard labour operate to be practised at your/our earliest convenience as no repairs or any such labour actions will be done during maintenance visits.
We provide principal and/or comprehensive training courses via our training centre for all machinery we sell. First fundamental entry courses is comprehended in your machinery purchase, nevertheless more promoted training can be obtained after the basic course has been completed.
All our mainline of machines are sold with a unique barcode. Therefore your machinery's guarantee information and servicing history will always be able to be checked in any manner and at any time on our website or while logged off. By using the barcode we value our machines warranty and maintenance. This ensures your maximal advantage on both the servicing and resell of your machines.
The tender above pertains to our advanced model, including for thus reason the features, specifications and additions are applicative thereto. Our Sales clerks can be called in regarding to any questions of the year model recited. Depending on lower completion or insignificant composition, you will be entitled to receive a 5% exemption on elder models, in which case we don't have the recent model accessible.