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The spindle is required to be replaced when replacing/servicing the bearing time by time. This has to be done once a year for normal, general use, but more frequently for heavy usage. Currently, spindle services and bearing replacement procedures are outsourced and may therefore require longer to service. However, during the bearing replacement/spindle service procedure, we will always have preconditioned spindle ready for you while your spindle is serviced. Your first spindle service is free within electronic components warranty period.
This router has raised gantry and is only designed and built for machining softwood and softwood like MDF Fibreboard (Supawood), Plywood and Chipboard. Any material harder than softwood can NOT be machined on this CNC router, otherwise your warranty on this machine will become null and void.

We provide bounded feature warranty on the whole machine, as well as each subsystem if not stated any other way. Poor craftsmanship and defective components shortages are covered by the characteristic guarantee. We cannot be held at fault for mis-usage or general wear and tear of your machinery. Our warranty will therefore not cover aforesaid. Deterioration can regularly be repaired that are not covered under warranty, at minimal cost. Quotations are immediately accessible on inquiry.
The machine(s) which you are going to buy, will be needing a routine service. Common depletion restoration at a minimum cost, reviewing and calibration as well as standard cleaning are covered in the service plan. It is compulsory that your machine(s) is fixed in the equal of dual that period, if you do not service your machinery within the suggested service period, elseways your service guarantee will be useless and not viable. Meaning, if we suggested that your machinery is improved once every three months, you have to get your machinery fixed within every six month period or your guarantee will not be efficient.
Whenever a technician provides a service at your establishment, it refers to a call-out. Except for when the call-out is covered by each of the above mentioned plans or approved by the management, a call-out cost will be required. At the instant of this quotation, 1 specialist for one day is R 1 499.00 for working days, R 4 995.00 for weekends and R 9 995.00 for Sundays or Public Holidays.Coupled with the call-out cost, travel costs to your place as well as accommodation if crucial, are on your account. We recommend that you organize that the specialist gets picked up and sent back. If you would choose for us to come to you, the prevailing rate is R 9.95/km multiplied by the driving distance between our premises as well as your premises.Without notice, those fees may change point by time, hence generously seek an answer about call out and touring costs in advance
Whether you would choose to find out whether the machine is fitted to work optimally, or you only want our technician to take a look at your machine for your tranquility, our maintenance plan is suited for you. No fees will be implemented for the specialist we provide. Our experts will be able to advise if everything is in order or if an alternative or further maintenance or spares restoration is needed. Sadly, no improvements or intense labour function will be done during a preservation visit, but a booking can be made for this to be practised at your and our earliest convenience.
Our training facility offers primary and/or extensive training courses for all machinery we sell. When obtaining your machine, first fundamental entry courses is combined in your investment, however more advanced training can be obtained after the basic course has been completed.
A individual barcode is supplied with all our mainline of machines. Check therefore you will constantly be able to,in any manner and at any moment, review the machines warranty information and servicing history on our site or offline. We honour our machinery's warranty and servicing by using the barcode. This ensures your maximal advantage on both the assistance and resell of your machinery's.