All icons are for exhibition purposes only, accordingly the merchandise that you purchase may diverge in figures, colour or other hallmarks. We have the liberty to reconstruct, remove or enhance small trademarks while securing the major trademarks and specs. We may also prefer to, without the initial packaging, stock or transport the spares or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case licensed service parts and accessories are being utilized on our machines and put together by our specialist or under our experts's supervision, quality guarantee will be presented. The quality assurance is void if spare parts or accessories have been fitted into competitors machinery or put together without our awareness ( except when accepted by the company ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new service parts or associated equipment installation is complimentary for machinery sold by us. Our experts will ensure that the clients machines is fully operational and well tested after the new spares or components has been setup. For 3rd-party machinery, we may recommend to supply technical guidance remotely or send a specialist to offer technical assistance. When concerning 3rd-party machines, we cannot guarantee which steps (if any) shall be taken or what advice (if any) shall be provided by our experts. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: The client will be provided with a full reimbursement should our specialist remotely suggest or suggest a redundant - replacement or associated equipment add-on for machinery that we have sold, and for brand new or extra spares or components as soon as the client send the spares or associated equipment back in its initial order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Should you desire that we go to your establishment for a spare- reinstatement or add-on installations for machines that we have sold, we shall not charge you a labour costs, but only for the travel costs and accommodation fees if necessary. Arrangements are chosen to be made by the client for the technician to be picked up and sent back. The existing amount payable, would you wish for us to come to you, is R 8.00/km amplified by the traveling distance between our warehouse and your premises. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.