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In which case qualified spare parts and accessories are being utilized on our machinery and installed by our specialist or under our experts's supervision, quality guarantee will be provided. Unless when pre-approved by the company, the quality assurance will be null if spare parts or accessories have been fitted into other company's machinery or installed without our acknowledgement.Diagnosis and new spare parts or components fitting is free for machines sold by us. After the new spare or accessories have been put together, our technician will certify that your machines is fully operative and well tested. Sending a expert to provide technical services, or remotely providing technical advice may be preferred when in regarding to other companies machinery. When related to 3rd-party machinery, we cannot guarantee which steps (if any) shall be taken or what advice (if any) will be given by our specialists.The client will be presented with a complete remuneration should our specialist remotely diagnose or suggest a spare - restoration or accessory add-on for machinery that we have sold, as well as for new or spare spare parts or components as soon as the client send the spare or accessories back in its genuine condition.
Would you wish that we come to your premises for a spare- replacement or add-on installations for machines that we have sold, we shall not charge you a labour costs, but only for the travel costs and accommodation fees if required. Clients are chosen to make all arrangements for the technician to be retrieved and sent back. If you should choose for us to go to you, the ongoing rate is R 6.00/km increased by the traveling distance between our office and your establishment.
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