The products that you obtain may diverge in frames, saturation or other traits as all icons are for presentation occasions only. We reserve the consent to reserve prime attributes and specs while eliminating or enhancing slight trademarks. We may also recommend to, without the initial packaging, stock or transfer the spare parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case qualified service parts and accessories are being utilized on our machines and installed by our technician or under our specialist's supervision, worth guarantee will be given. Except when pre-approved by management, the worth warranty will be null if spares or accessories have been constructed into other company's machines or installed without our knowledge. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Associated equipment or new spares fitting and diagnosis for machines obtained from us is free. After the new service parts or associated equipment has been put together, our specialist will certify that your machinery is completely operative and well tested. For other companies machines, we may choose to supply technical services online or send a technician to offer technical services. We cant however, insurance which steps (if any) can be taken, or information (if any) will be supplied by our technicians regarding other company's machines. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: You will be provided with a complete reimbursement should our technician remotely recommend or recommend a spare - reinstatement or component add-on for machines that we have sold, as well as for unused or redundant service parts or components as soon as you send the service parts or components back in its initial order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Should you wish that we go to your premises for a spare- reinstatement or add-on fitting for machines that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if required. We propose that you arrange for the specialist to get picked up and sent back. R 8.00/km increased by the traveling distance between our office and your property, is the existing rate payable and suitable should you wish for us to travel to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.