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In which case qualified service parts and accessories are being utilized on our machines and installed by our technician or under our specialist's supervision, worth guarantee will be given. Except when pre-approved by management, the worth warranty will be null if spares or accessories have been constructed into other company's machines or installed without our knowledge.Associated equipment or new spares fitting and diagnosis for machines obtained from us is free. After the new service parts or associated equipment has been put together, our specialist will certify that your machinery is completely operative and well tested. For other companies machines, we may choose to supply technical services online or send a technician to offer technical services. We cant however, insurance which steps (if any) can be taken, or information (if any) will be supplied by our technicians regarding other company's machines.You will be provided with a complete reimbursement should our technician remotely recommend or recommend a spare - reinstatement or component add-on for machines that we have sold, as well as for unused or redundant service parts or components as soon as you send the service parts or components back in its initial order.
Should you wish that we go to your premises for a spare- reinstatement or add-on fitting for machines that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if required. We propose that you arrange for the specialist to get picked up and sent back. R 6.00/km increased by the traveling distance between our office and your property, is the existing rate payable and suitable should you wish for us to travel to you.
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