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We provide a worth guarantee for competent service parts and accessories sold except when the spare parts or accessories is fitted on our machinery and installed by our technician or under our specialist's supervision. The worth guarantee is null if spare parts or accessories has been constructed into competitors machines or put together without our acknowledgment ( except when approved by the company ) .
Accessory or new service parts fitments and diagnosis for machinery bought from us is free of charge. After the new spare or components has been fitted, our technician will ensure that the clients machinery is completely functional and well certified. Sending a expert to give technical assistance, or remotely providing technical advice may be preferred when in regarding to competitors machinery. Unfortunately, we can't, when concerning 3rd-party machines, guarantee which actions (if any) will be taken, or information (if any) will be given by our technicians.
If our technician remotely suggests or proposes a extra reinstatement or accessory add-on for machinery that we have sold, and for brand new or extra spares or associated equipment, we will provide you with a complete repayment once the client send the spare parts or associated equipment back in its genuine order.
A labour expense will not be requested would you prefer that we travel to your establishment for a spare- replacement or add-on fitting for machinery that we have sold, although travel costs and accommodation fees will be requested if relevant. Arrangements are required to be made by the client for the specialist to be fetched and sent back. The prevailing amount payable, should you prefer for us to go to you, is R 9.95/km amplified by the driving distance between our office and your place.