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We supply a value guarantee for licensed spare parts and accessories sold except when the spares or accessories is fitted on our machines and setup by our technician or under our specialist's supervision. In which case spare parts or accessories has been fitted into competitors machinery or put together without our knowledge, the value guarantee will be null except when pre-approved by management.
Diagnosis and new spares or associated equipment installation is costless for machines sold by us. Our technicians will insure that your machines is 100% functional and well tested after the new repair parts or components have been put together. Sending a technician to give technical support, or remotely supplying technical information can be chosen when in regards to 3rd-party machinery. When related to 3rd-party machines, we cant guarantee which steps (if any) will be taken or what information (if any) shall be given by our technicians.
The client will be presented with a 100% repayment should our technician remotely recommend or recommend a extra - restoration or associated equipment add-on for machinery that we have sold, and for brand new or redundant spare parts or components as soon as the client send the spare or components back in its initial order.
Would you prefer that we go to your place for a spare- replacement or add-on fitments for machines that we have sold, we shall not charge you a labour expenses, but only for the traveling expenses and accommodation fees if vital. Clients are required to make all plans for the specialist to be fetched and sent back. R 9.95/km increased by the driving distance between our workplace and your establishment, is the ongoing rate payable and suitable should you choose for us to come to you.