The merchandise that you purchase may vary in silhouettes, saturation or other traits as all icons are for demonstration motives only. We have the liberty to change, abolish or improve minor trademarks while preserving the prime attributes and details. We may also choose to stock or ship the service parts or components without the initial packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case qualified spares and accessories are being utilized on our machines and installed by our experts or under our experts's supervision, value guarantee will be presented. The value assurance is void if service parts or accessories has been constructed into 3rd party machines or put together without our acknowledgment ( unless when accepted by the company ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new spare parts or components installments is free for machinery sold by us. Our specialists will ensure that the clients machines is 100% operative and well certified after the new spare parts or accessories has been fitted. Sending a expert to give technical assistance, or remotely supplying technical information can be chosen when in relation to 3rd-party machinery. In regarding competitors machines, we cannot guarantee which actions (if any) shall be taken or what guidance (if any) will be given by our specialists. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: You will be provided with a complete remuneration should our specialist remotely suggest or suggest a spare - reinstatement or associated equipment add-on for machinery that we have sold, and for brand new or redundant spare or associated equipment as soon as you send the spare or components back in its initial order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Would you wish that we travel to your premises for a spare- replacement or add-on fitting for machinery that we have sold, we will not charge you a labour costs, but only for the traveling expenses and accommodation fees if compulsory. We suggest that you arrange for the specialist to get fetched and sent back. R 8.00/km increased by the traveling distance between our office and your establishment, is the existing percentage payable and suitable should you desire for us to come to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.