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In which case qualified spares and accessories are being utilized on our machines and installed by our experts or under our experts's supervision, value guarantee will be presented. The value assurance is void if service parts or accessories has been constructed into 3rd party machines or put together without our acknowledgment ( unless when accepted by the company ) .Diagnosis and new spare parts or components installments is free for machinery sold by us. Our specialists will ensure that the clients machines is 100% operative and well certified after the new spare parts or accessories has been fitted. Sending a expert to give technical assistance, or remotely supplying technical information can be chosen when in relation to 3rd-party machinery. In regarding competitors machines, we cannot guarantee which actions (if any) shall be taken or what guidance (if any) will be given by our specialists.You will be provided with a complete remuneration should our specialist remotely suggest or suggest a spare - reinstatement or associated equipment add-on for machinery that we have sold, and for brand new or redundant spare or associated equipment as soon as you send the spare or components back in its initial order.
Would you wish that we travel to your premises for a spare- replacement or add-on fitting for machinery that we have sold, we will not charge you a labour costs, but only for the traveling expenses and accommodation fees if compulsory. We suggest that you arrange for the specialist to get fetched and sent back. R 8.00/km increased by the traveling distance between our office and your establishment, is the existing percentage payable and suitable should you desire for us to come to you.
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