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Value guarantee for all qualified spare parts and accessories sold, will be supplied in which case the spares and accessories are utilized on our machines and put together by our experts or under our technician's supervision. In which case service parts or accessories have been constructed into other company's machinery or put together without our knowledge, the quality warranty will be invalid unless when accepted by the company.
Diagnosis and new spare or associated equipment fitments is complimentary for machines sold by us. After the new repair parts or associated equipment have been fitted by our technician, they will make sure that the clients machines is perfectly operational and well certified. For competitors machines, we may recommend to supply technical services remotely or send a expert to give technical services. We cant however, guarantee which actions (if any) can be taken, or services (if any) will be given by our specialists about 3rd party machines.
If our specialist remotely diagnoses or prefers a extra restoration or component add-on for machines that we have sold, as well as for brand new or redundant spare or associated equipment, we will present you with a full reimbursement once you send the spare parts or accessories back in its initial order.
Accommodation fees and travel costs will be charges would you wish that we travel to your premises for a spare- replacement or add-on fitting for machinery that we have sold, even though a labour fee will not be charged. Clients are required to make all preparations for the specialist to be retrieved and sent back. The current percentage payable, should you wish for us to come to you, is R 9.95/km increased by the traveling distance between our branch and your property.