The products that you purchase may diverge in patterns, colour or other trademarks as all photo's are for demonstration reasons only. While maintaining the prime traits and specs, we reserve the sanction to adjust, remove or improve minor attributes. We may also choose to, without the initial packaging, put away or transport the spares or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We provide a worth guarantee for qualified spare parts and accessories sold except when the service parts or accessories is used on our machinery and installed by our specialist or under our specialist's supervision. The worth guarantee is void if spares or accessories has been constructed into other company's machinery or put together without our knowledge ( unless when approved by the company ) . We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: No costs be required for diagnosis and new spare parts or accessories installments for machines bought from us. After the new repair parts or associated equipment have been setup by our specialist, they will make sure that the clients machines is fully functional and well certified. Sending a specialist to supply technical assistance, or remotely supplying technical guidance may be chosen when in regarding to other companies machines. We cannot however, insurance which actions (if any) will be taken, or guidance (if any) will be supplied by our experts relating to other company's machines. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: The client will be provided with a full repayment should our technician remotely suggest or proposes a redundant - replacement or accessory add-on for machinery that we have sold, including for unused or extra service parts or components as soon as the client send the spare parts or accessories back in its initial condition. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: A labour fee will not be requested would you choose that we travel to your premises for a spare- reinstatement or add-on installment for machines that we have sold, although traveling expenses and accommodation fees will be required if suitable. Plans are chosen to be made by the client for the technician to be retrieved and sent back. The existing amount payable, would you wish for us to come to you, is R 9.95/km amplified by the driving distance between our branch and your property. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.