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Value warranty for all licensed spares and accessories sold, will be provided in which case the spares and accessories are fitted on our machinery and installed by our experts or under our experts's supervision. Unless when pre-approved by managers, the worth guarantee will be void if spare parts or accessories have been fitted into competitors machinery or installed without our consent.
Diagnosis and new spare parts or components installation is free of charge for machines sold by us. After the new repair parts or associated equipment has been setup by our expert, they will certify that your machines is fully working and well tested. We may recommend to provide technical information online or send a technician to supply technical services for competitors machines. We cannot however, insurance which steps (if any) shall be taken, or advice (if any) will be provided by our specialists in regarding to 3rd party machinery.
The client will be provided with a complete repayment should our specialist remotely advices or suggest a spare - replacement or component add-on for machines that we have sold, including for new or redundant spares or associated equipment as soon as the client send the spare or associated equipment back in its primary state.
A labour fee will not be charged would you wish that we come to your premises for a spare- reinstatement or add-on fitments for machinery that we have sold, although travel costs and accommodation fees will be requested if suitable. Adjustments are chosen to be made by the client for the specialist to be retrieved and sent back. The prevailing rate payable, would you prefer for us to go to you, is R 9.95/km amplified by the traveling distance between our workplace and your place.