The products that you purchase may diverge in frames, hue or other hallmarks as all icons are for presentation purposes only. We reserve the sanction to modify, abolish or upgrade slight attributes while securing the prime hallmarks and specs. Without the initial packaging, we may also choose to store or transport the repair parts or associated equipment.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Worth assurance for all qualified spare parts and accessories sold, will be given in which case the spares and accessories are used on our machinery and setup by our specialist or under our experts's supervision. The quality guarantee is null if service parts or accessories has been constructed into other company's machines or put together without our acknowledgment ( except when pre-approved by the company ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No fees be required for diagnosis and new service parts or associated equipment fitting for machinery purchased from us. Our specialists will insure that your machines is 100% working and well certified after the new repair parts or components has been installed. Sending a technician to give technical assistance, or remotely supplying technical advice may be chosen when in relation to 3rd-party machines. Regretfully, we can't, when regarding other companies machines, guarantee which steps (if any) will be taken, or guidance (if any) will be provided by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our technician remotely suggests or proposes a spare restoration or associated equipment add-on for machinery that we have sold, and for new or redundant spare parts or components, we will provide the client with a complete reimbursement once the client send the spares or components back in its original quality. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: A labour fee will not be requested should you prefer that we go to your establishment for a spare- restoration or add-on installations for machines that we have sold, even though traveling expenses and accommodation fees will be required if applicable. We propose that you arrange for the specialist to get picked up and sent back. R 8.00/km amplified by the traveling distance between our warehouse and your establishment, is the current rate payable and applicable should you prefer for us to come to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.