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Value guarantee for all licensed service parts and accessories sold, will be presented in which case the spares and accessories are utilized on our machinery and setup by our experts or under our technician's supervision. In which case spares or accessories have been constructed into 3rd party machines or setup without our knowledge, the quality guarantee will be null except when approved by managers.
Accessory or new repair parts installation and diagnosis for machines bought from us is free of charge. Our experts will ensure that your machinery is fully operative and well certified after the new service parts or components have been fitted. Sending a specialist to provide technical support, or remotely providing technical advice may be preferred when in relation to competitors machines. We cannot however, insurance which steps (if any) would be taken, or services (if any) will be provided by our technicians relating to other company's machinery.
If a remote suggestion for redundant - replacement or associated equipment add-on for our machinery that we have sold, or for new or spare spares or accessories will be made by our specialist, we will supply you with a 100% reimbursement once you send the service parts or associated equipment in its primary condition.
A labour expense will not be required should you choose that we come to your place for a spare- replacement or add-on fitting for machinery that we have sold, although traveling expenses and accommodation fees will be requested if suitable. Clients are chosen to make all preparations for the specialist to be retrieved and sent back. R 9.95/km increased by the driving distance between our warehouse and your premises, is the prevailing amount payable and applicable should you prefer for us to go to you.