The machines in the photo's hue, outlines or attributes may conflict from that in the images as all the illustrations are for display reason only. While retaining all prime attributes and specs we have the consent to adapt, withdraw or improve slight attributes. If preferred, a list of hallmarks can be requested in advance.
All the pictures are for demonstration purposes only, therefore the machines' colours, shape or features may differ from that in the picture. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. You are welcome to request a latest list of features beforehand.
Quality Warranty: We provide restricted attribute warranty on the whole machine, as well as each subsystem except stated differently. Poor craftsmanship along with unreliable material weaknesses are covered by the feature warranty. We are not liable for general wear and tear or mis-usage of your machinery. Our warranty will for this reason not cover aforesaid. Damages can regularly be repaired that are not covered under warranty, at minimal cost. Quotations are immediately accessible on inquiry.
Some items within your purchase come with different warranty terms and period:
We provide limited product warranty on the parts of the machine, and for such periods, as set out below, as well as the relevant subsystem to such parts. The quality warranty is intended to cover, and is accordingly limited to, defects arising due to faulty materials or poor craftsmanship in relation to production and manufacture of the machine. We shall not be responsible for common wear and tear nor misuse of the machine or relevant parts.
Some items within your purchase come with different warranty terms and period:
Service Plan: The machinery you are going to purchase compels a routine service. Reviewing and calibration, everyday cleaning , as well as common decrement restoration at a minimal cost are included within the service plan. Should you not service your machinery within the suggested service period, it is crucial that your machine(s) is improved in the equivalent of dual that period or else your service warranty will be invalid and not viable. This is to say, if we suggested that your machine is serviced once every 3 months, you have to get your machinery serviced in every six month period or your guarantee will not be credible. By their very nature the machine(s) require regular servicing and maintenance. We therefore provide a mandatory Service Schedule in respect of each machine, which Service Schedule sets out the intervals in which the machine is to be serviced. Our Service offering, which is undertaken at your cost, includes standard cleaning, checking and calibration, as well as common wear and tear replacement, as may be necessary. Should you fail to adhere to the terms of the machine’s Service Schedule and/or not service your machine within the mandatory service intervals, then the Product Warranty shall automatically lapse and we shall no longer be responsible for the service of the machine(s), unless we otherwise agree to service the machine pre agreed cost, and provided that such ad hoc or sporadic service to the machine shall not be regarded as having revived the Product Warranty insofar as the Product Warranty may have lapsed by virtue of the failure to adhere to the Service Schedule.
Call-out Service & Fee: Every time a service is offered at your place by a specialist, it points to to a call-out. A call-out fee will be requested unless the call-out is covered by any of the above plans or per-approved by the the company. At the point of this quotation, for one day one specialist is R 4 995.00 for weekends, R 9 995.00 for resting days or Public Holidays and R 1 499.00 for working days.Settlement including transport costs to your property, along with the call-out charge, are on your account if necessary. We prefer that you organize that the specialist gets picked up and sent back. If you would like for us to come to you, the existing percentage is R 9.95/km multiplied by the traveling distance between our branch as well as your premises.Those costs may change point by instant without notice, so kindly enquire about call out including transport costs ahead of time. A Call-out refers to any time a technician provides a service at your premises. Unless the call-out is covered by any of the above plans or arranged by the management, a call-out fee will be charged. At the time of this quotation, one technician for one day is R 1 499.00 for weekdays, R 4 995.00 for Saturdays and R 9 995.00 for Sundays or Public Holidays.In addition to the call-out charge, travel costs to your premises as well as accommodation if necessary are on your account. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 9.95/km multiplied by the driving distance between our branch and your premises. Those charges may change time by time without notice, so kindly enquire about call-out and travel costs beforehand. Barring work to be undertaking under the Product Warranty, any maintenance (whether in accordance with the Service Schedule or otherwise), repair or part replacement (whether hardware or software) will be affected at our earliest availability on a first come first serve booking basis, subject to the availability of parts (given the age of the machine) and provided that you have accepted our quotation for such maintenance, repair or part replacement services.
Maintenance Plan (Check-up Callouts): If you just would like our technician to take a look at your appliance for your satisfaction or want to know if the machine is set to operate optimally, our service plan is suited for you. There is no fees for the technician we supply. You will be advised by our specialist if an alternative or additional maintenance or spare restoration is needed or whether everything is in order. Regrettably, no adjustments or hard labour work will be completed during a sustainment visit, but a booking can be made for this to be done at your and our earliest convenience. If at any time you would like to ensure that your machine is set to function optimally, or you simply want our technician to inspect your machine then you are welcome to call us and make a booking for Check-up Callout and one of our technicians will come out to you, at the cost of travel and reduced or waived standard call-out cost. Our technician will be able to advise whether the machine is functioning optimally or whether additional service, repair or part replacements are, or may be, needed. Unfortunately, no repair or intense labour work will be carried within our Check-up Callout, but a booking can be made for such maintenance or repair work to be carried out at our earliest availability.
Barcode System: With all our mainline of machinery's a particular barcode is sold. Thus your machines guarantee data and assistance history will regularly be able to be analyzed in any way and at any term on our website or while disconnected. Our machines warranty and assistance are valued by us using the barcode. This insures your supreme comfort on both the servicing and resell of your machines. All our mainline of machines are sold with a unique barcode. You will therefore always be able to check the machine's warranty information and service history on our website or mobile app - in any way and at any time. We honour our machines' warranty and service by using the barcode. This ensures your maximum convenience on both the maintenance and resell of your machinery.