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In which case licensed spare parts and accessories are being used on our machines and setup by our experts or under our specialist's supervision, worth guarantee will be given. The quality warranty is invalid if service parts or accessories have been fitted into 3rd party machines or installed without our knowledge ( except when approved by managers ) .
Associated equipment or new repair parts fitments and diagnosis for machines purchased from us is free of charge. After the new spare parts or accessories have been fitted by our specialist, they will ensure that your machinery is 100% operative and well certified. Sending a expert to offer technical assistance, or remotely providing technical advice may be chosen when in regarding to competitors machinery. We cannot however, insurance which steps (if any) will be taken, or services (if any) will be supplied by our specialists regarding 3rd party machinery.
If a remote diagnoses for redundant - replacement or associated equipment add-on for our machinery that we have sold, or for new or extra service parts or associated equipment will be made by our technician, we will provide the client with a 100% remuneration once the client send the spare or components in its original condition.
Accommodation fees and go costs will be charges should you prefer that we come to your establishment for a spare- replacement or add-on installment for machines that we have sold, even though a labour expenses will not be charged. We choose that you arrange for the technician to get picked up and sent back. The current rate payable, should you choose for us to come to you, is R 9.95/km multiplied by the traveling distance between our workplace and your place.