All pictures are for exhibition occasions only, hence the merchandise that you collect may vary in shape, colour or other quality. We retain the entitlement to entitle major traits and specifications while removing or enhancing small traits. We may also suggest to, without the primary packaging, stock or move the service parts or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Forex Linked Pricing: The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply. The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply.
Quality Warranty: We supply a value guarantee for qualified spare parts and accessories sold except when the spares or accessories is utilized on our machinery and put together by our technician or under our experts's supervision. Unless when accepted by management, the value guarantee will be null if service parts or accessories have been constructed into 3rd party machines or put together without our knowledge. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Accessory or new spares installments and diagnosis for machinery obtained from us is free of charge. After the new spare parts or components has been fitted, our experts will make sure that the clients machines is completely operative and well tested. We may choose to offer technical advice remotely or send a technician to provide technical services for competitors machines. We cant however, oath which actions (if any) shall be taken, or advice (if any) will be provided by our experts regarding other company's machinery. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, including for brand new or redundant spares or accessories, we will present the client with a complete reimbursement once you send the spares or associated equipment back in its genuine condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and come costs will be charges should you desire that we travel to your establishment for a spare- replacement or add-on installations for machines that we have sold, although a labour costs will not be charged. We prefer that you organize for the specialist to get retrieved and sent back. R 8.00/km increased by the traveling distance between our office and your establishment, is the ongoing percentage payable and appropriate should you wish for us to come to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.