The products that you purchase may vary in figures, hue or other traits as all photo's are for demonstration motives only. We reserve the consent to have prime hallmarks and details while abolishing or boosting slight traits. We may also suggest to, without the primary packaging, store or ship the service parts or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Forex Linked Pricing: The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply. The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply.
Quality Warranty: In which case qualified service parts and accessories are being used on our machines and put together by our experts or under our specialist's supervision, worth guarantee will be given. In which case spares or accessories have been constructed into 3rd party machinery or setup without our knowledge, the worth assurance will be invalid unless when approved by the company. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: Component or new service parts fitments and diagnosis for machinery bought from us is free. After the new spares or components has been installed, our specialist will ensure that the clients machinery is 100% operational and well tested. Sending a specialist to supply technical support, or remotely supplying technical information may be preferred when in relation to competitors machines. When concerning competitors machines, we cannot guarantee which steps (if any) can be taken or what information (if any) can be supplied by our experts. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: If a remote diagnoses for spare - restoration or accessory add-on for our machines that we have sold, or for unused or extra service parts or associated equipment will be made by our technician, we will present the client with a complete reimbursement once the client send the service parts or accessories in its initial state. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: A labour fee will not be required should you prefer that we travel to your place for a spare- reinstatement or add-on fitting for machines that we have sold, even though travel costs and accommodation fees will be required if suited. Preparations are chosen to be made by the client for the specialist to be picked up and sent back. R 9.95/km amplified by the traveling distance between our office and your property, is the prevailing percentage payable and suitable should you prefer for us to go to you. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.