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In which case qualified spare parts and accessories are being used on our machines and installed by our experts or under our technician's supervision, value guarantee will be given. In which case spares or accessories have been constructed into 3rd party machines or setup without our knowledge, the worth guarantee will be null unless when pre-approved by management.
No charges will apply for diagnosis and new service parts or associated equipment installation for machinery bought from us. After the new service parts or components has been fitted by our expert, they will ensure that your machines is 100% functional and well certified. Sending a technician to give technical support, or remotely supplying technical information may be preferred when in relation to competitors machinery. When related to competitors machines, we cant guarantee which steps (if any) would be taken or what information (if any) would be supplied by our technicians.
If our specialist remotely advises or proposes a redundant replacement or component add-on for machines that we have sold, and for unused or spare spares or accessories, we will supply the client with a complete remuneration once the client send the service parts or components back in its original quality.
Accommodation fees and come costs will be charges should you desire that we come to your property for a spare- replacement or add-on fitting for machinery that we have sold, even though a labour expenses will not be required. We prefer that you organize for the technician to get picked up and sent back. R 9.95/km increased by the traveling distance between our workplace and your establishment, is the prevailing percentage payable and suitable should you prefer for us to go to you.