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We supply a value guarantee for licensed spare parts and accessories sold except when the spare parts or accessories is utilized on our machines and setup by our experts or under our technician's supervision. In which case spare parts or accessories has been constructed into 3rd party machinery or setup without our knowledge, the worth warranty will be null unless when pre-approved by management.
Diagnosis and new spares or associated equipment fitting is costless for machinery sold by us. After the new service parts or associated equipment has been fitted, our experts will ensure that the clients machinery is perfectly operational and well tested. For competitors machinery, we may prefer to provide technical services online or send a specialist to offer technical assistance. Regretfully, we cannot, when concerning competitors machinery, guarantee which steps (if any) will be taken, or guidance (if any) will be given by our technicians.
If our technician remotely recommends or proposes a redundant replacement or accessory add-on for machines that we have sold, including for unused or spare service parts or components, we will present the client with a 100% refund once the client send the spare parts or accessories back in its original state.
A labour fee will not be charged should you choose that we come to your place for a spare- restoration or add-on fitments for machines that we have sold, even though travel costs and accommodation fees will be charged if applicable. We choose that you arrange for the technician to get fetched and sent back. The existing amount payable, should you desire for us to come to you, is R 9.95/km multiplied by the traveling distance between our workplace and your property.