All images are for demonstration reasons only, accordingly the products that you receive may diverge in frames, hue or other quality. While preserving the prime traits and details, we retain the entitlement to improve, remove or boost slight features. We may also prefer to stock or transport the service parts or accessories without the initial packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We give a quality warranty for competent spares and accessories sold only when the spare parts or accessories is fitted on our machines and put together by our specialist or under our technician's supervision. In which case service parts or accessories has been fitted into 3rd party machines or put together without our knowledge, the quality warranty will be null except when accepted by managers. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: Component or new spare parts fitments and diagnosis for machines obtained from us is free. After the new service parts or associated equipment have been fitted by our technician, they will ensure that your machines is 100% operative and well certified. We may suggest to give technical services remotely or send a technician to give technical support for competitors machinery. Regretfully, we can't, when concerning competitors machinery, guarantee which actions (if any) will be taken, or advice (if any) will be supplied by our technicians. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: The client will be provided with a full refund should our technician remotely diagnose or recommend a redundant - reinstatement or associated equipment add-on for machinery that we have sold, including for new or extra spares or associated equipment as soon as the client send the spare or accessories back in its genuine order. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: A labour fee will not be required should you choose that we come to your place for a spare- restoration or add-on installations for machinery that we have sold, even though travel costs and accommodation fees will be charged if suitable. We propose that you arrange for the specialist to get picked up and sent back. R 9.95/km increased by the driving distance between our branch and your premises, is the prevailing rate payable and applicable should you choose for us to go to you. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.