The products that you collect may differ in outlines, colour or other quality as all icons are for display purposes only. We entitle the power to adjust, eliminate or upgrade small quality while preserving the utmost trademarks and specifications. We may also choose to store or transport the spare parts or components without the original packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case licensed spare parts and accessories are being fitted on our machines and installed by our experts or under our specialist's supervision, value assurance will be provided. In which case service parts or accessories have been fitted into competitors machinery or put together without our knowledge, the value assurance will be invalid unless when accepted by management. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Component or new spare parts installments and diagnosis for machinery purchased from us is free of charge. Our specialists will certify that your machinery is completely working and well tested after the new spare parts or accessories have been put together. For 3rd-party machines, we may recommend to provide technical information remotely or send a expert to offer technical services. When concerning 3rd-party machines, we cant guarantee which actions (if any) can be taken or what guidance (if any) shall be given by our specialists. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If a remote suggestion for extra - reinstatement or component add-on for our machines that we have sold, or for new or extra spare parts or components must be made by our technician, we will present the client with a 100% reimbursement once you send the spare or accessories in its initial state. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: A labour expense will not be requested should you desire that we go to your establishment for a spare- reinstatement or add-on installations for machines that we have sold, although traveling expenses and accommodation fees will be charged if relevant. Preparations are preferred to be made by the client for the technician to be picked up and sent back. R 6.00/km amplified by the traveling distance between our branch and your establishment, is the ongoing rate payable and appropriate should you choose for us to come to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 6.00/km multiplied by the driving distance between our branch and your premises.