The products that you purchase may diverge in silhouettes, saturation or other trademarks as all icons are for demonstration motives only. We retain the power to retain utmost attributes and specifications while withdrawing or enhancing minor attributes. We may also recommend to stock or move the spares or associated equipment without the genuine packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Quality assurance for all licensed service parts and accessories sold, will be supplied in which case the service parts and accessories are utilized on our machinery and installed by our technician or under our specialist's supervision. Unless when approved by management, the quality warranty will be null if spare parts or accessories has been constructed into other company's machinery or installed without our acknowledgement. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new spare or associated equipment fitting is free for machines sold by us. After the new service parts or components have been setup, our technician will certify that the clients machines is completely operational and well certified. For competitors machinery, we may choose to supply technical guidance online or send a expert to provide technical services. Regretfully, we can't, when concerning 3rd-party machines, guarantee which actions (if any) will be taken, or guidance (if any) will be given by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our specialist remotely recommends or proposes a redundant restoration or accessory add-on for machinery that we have sold, as well as for unused or redundant spare parts or associated equipment, we will provide you with a full repayment once the client send the service parts or accessories back in its primary order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Should you prefer that we go to your premises for a spare- restoration or add-on fitments for machinery that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if required. We prefer that you organize for the specialist to get fetched and sent back. If you should prefer for us to go to you, the ongoing amount is R 6.00/km amplified by the traveling distance between our branch and your place. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 6.00/km multiplied by the driving distance between our branch and your premises.