The merchandise that you receive may differ in silhouettes, saturation or other traits as all photo's are for show purposes only. While retaining the major attributes and details, we retain the liberty to change, eliminate or improve small hallmarks. We may also suggest to stow away or transport the spares or components without the primary packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Quality warranty for all competent service parts and accessories sold, will be provided in which case the service parts and accessories are utilized on our machinery and installed by our experts or under our technician's supervision. Unless when approved by the company, the worth guarantee will be void if spares or accessories have been fitted into other company's machines or setup without our acknowledgement. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No fees be required for diagnosis and new spares or components installments for machines purchased from us. After the new spare parts or accessories has been fitted by our technician, they will insure that your machinery is fully working and well certified. For other companies machines, we may suggest to supply technical services remotely or send a expert to offer technical support. Sadly, we can't, when regarding 3rd-party machinery, guarantee which steps (if any) will be taken, or guidance (if any) will be given by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our technician remotely suggests or recommend a redundant reinstatement or accessory add-on for machines that we have sold, and for unused or extra service parts or components, we will provide you with a full repayment once you send the spares or components back in its primary quality. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: A labour fee will not be requested would you prefer that we travel to your premises for a spare- restoration or add-on installment for machines that we have sold, even though traveling expenses and accommodation fees will be charged if suited. Clients are required to make all plans for the technician to be picked up and sent back. R 6.00/km amplified by the traveling distance between our office and your premises, is the ongoing amount payable and appropriate should you prefer for us to come to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 6.00/km multiplied by the driving distance between our branch and your premises.