All pictures are for exhibition motives only, for this reason the merchandise that you receive may diverge in silhouettes, hue or other trademarks. We retain the rights to have utmost traits and details while eliminating or improving small hallmarks. We may also recommend to, without the primary packaging, stow away or ship the service parts or associated equipment.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We supply a value assurance for licensed service parts and accessories sold only when the spares or accessories is utilized on our machines and setup by our technician or under our specialist's supervision. Except when accepted by management, the quality guarantee will be null if spare parts or accessories has been fitted into other company's machines or put together without our consent. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new spares or associated equipment fitting is costless for machinery sold by us. After the new spare parts or components have been installed, our technician will make sure that the clients machinery is fully working and well certified. We may prefer to offer technical information online or send a specialist to supply technical support for competitors machinery. In regarding competitors machines, we cant guarantee which actions (if any) will be taken or what information (if any) shall be given by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our technician remotely diagnoses or prefers a redundant reinstatement or component add-on for machines that we have sold, including for new or spare spare parts or associated equipment, we will provide you with a 100% reimbursement once you send the spares or accessories back in its initial quality. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and travel costs will be charges would you prefer that we travel to your premises for a spare- replacement or add-on installations for machines that we have sold, even though a labour costs will not be required. We prefer that you arrange for the technician to get retrieved and sent back. The prevailing rate payable, should you desire for us to go to you, is R 8.00/km amplified by the driving distance between our workplace and your property. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.