All photographs are for demonstration occasions only, accordingly the products that you purchase may conflict in frames, hue or other quality. While preserving the major trademarks and specs, we entitle the liberty to adapt, abolish or upgrade slight traits. Without the genuine packaging, we may also recommend to store or transfer the spares or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Quality guarantee for all competent service parts and accessories sold, will be presented in which case the spares and accessories are fitted on our machines and put together by our specialist or under our specialist's supervision. The value assurance is void if service parts or accessories have been constructed into other company's machinery or installed without our awareness ( unless when accepted by managers ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No costs be required for diagnosis and new repair parts or associated equipment installments for machines obtained from us. After the new service parts or accessories have been setup by our expert, they will ensure that the clients machinery is perfectly operative and well tested. Sending a technician to offer technical assistance, or remotely providing technical information can be preferred when in regarding to competitors machines. We cannot however, guarantee which actions (if any) can be taken, or guidance (if any) will be supplied by our technicians about competitors machinery. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our technician remotely advises or proposes a extra replacement or associated equipment add-on for machinery that we have sold, and for new or redundant spares or associated equipment, we will provide the client with a complete repayment once you send the spare parts or components back in its genuine condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Would you choose that we go to your establishment for a spare- replacement or add-on installations for machinery that we have sold, we shall not charge you a labour expenses, but only for the traveling expenses and accommodation fees if vital. Clients are chosen to make all arrangements for the specialist to be fetched and sent back. The existing amount payable, should you prefer for us to travel to you, is R 8.00/km amplified by the traveling distance between our warehouse and your premises. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.