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In which case licensed spare parts and accessories are being utilized on our machines and setup by our experts or under our technician's supervision, value guarantee will be provided. Except when pre-approved by managers, the value assurance will be invalid if spares or accessories have been constructed into 3rd party machinery or setup without our knowledge.No charges be required for diagnosis and new spare parts or components installation for machines bought from us. Our specialists will insure that your machines is completely operative and well certified after the new repair parts or components has been installed. Sending a specialist to supply technical services, or remotely providing technical information may be preferred when in regarding to competitors machinery. In regarding 3rd-party machinery, we cant guarantee which steps (if any) will be taken or what guidance (if any) would be provided by our specialists.If a remote recommendation for spare - reinstatement or component add-on for our machinery that we have sold, or for brand new or spare service parts or associated equipment will be made by our specialist, we will present you with a 100% reimbursement once you send the spares or accessories in its original state.
A labour expense will not be requested would you wish that we travel to your property for a spare- reinstatement or add-on installations for machinery that we have sold, even though traveling expenses and accommodation fees will be required if relevant. Preparations are preferred to be made by the client for the specialist to be fetched and sent back. If you should choose for us to come to you, the ongoing percentage is R 8.00/km amplified by the driving amplitude between our warehouse and your premises.
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