The products that you receive may conflict in silhouettes, hue or other quality as all photographs are for exhibition motives only. We have the rights to entitle major quality and specs while withdrawing or enhancing slight trademarks. We may also prefer to store or ship the service parts or accessories without the initial packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Forex Linked Pricing: The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply. The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply.
Quality Warranty: We provide a worth guarantee for licensed spares and accessories sold except when the spare parts or accessories is fitted on our machinery and installed by our specialist or under our technician's supervision. The quality guarantee is void if spares or accessories has been fitted into other company's machinery or setup without our awareness ( unless when approved by the company ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new spare parts or components installation is free for machines sold by us. After the new spares or associated equipment have been fitted, our experts will insure that your machines is completely operative and well tested. For competitors machines, we may propose to offer technical advice online or send a technician to offer technical support. In regarding other companies machines, we cannot guarantee which actions (if any) will be taken or what advice (if any) will be provided by our specialists. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our technician remotely suggests or proposes a redundant restoration or accessory add-on for machinery that we have sold, and for brand new or extra spare parts or components, we will present you with a complete remuneration once you send the spare or accessories back in its primary condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: A labour fee will not be charged would you prefer that we go to your premises for a spare- replacement or add-on fitting for machines that we have sold, although traveling expenses and accommodation fees will be requested if suitable. Plans are chosen to be made by the purchaser for the technician to be retrieved and sent back. The existing rate payable, should you choose for us to go to you, is R 8.00/km multiplied by the driving distance between our warehouse and your place. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.