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We provide a worth guarantee for licensed spares and accessories sold except when the spare parts or accessories is fitted on our machinery and installed by our specialist or under our technician's supervision. The quality guarantee is void if spares or accessories has been fitted into other company's machinery or setup without our awareness ( unless when approved by the company ) .Diagnosis and new spare parts or components installation is free for machines sold by us. After the new spares or associated equipment have been fitted, our experts will insure that your machines is completely operative and well tested. For competitors machines, we may propose to offer technical advice online or send a technician to offer technical support. In regarding other companies machines, we cannot guarantee which actions (if any) will be taken or what advice (if any) will be provided by our specialists.If our technician remotely suggests or proposes a redundant restoration or accessory add-on for machinery that we have sold, and for brand new or extra spare parts or components, we will present you with a complete remuneration once you send the spare or accessories back in its primary condition.
A labour fee will not be charged would you prefer that we go to your premises for a spare- replacement or add-on fitting for machines that we have sold, although traveling expenses and accommodation fees will be requested if suitable. Plans are chosen to be made by the purchaser for the technician to be retrieved and sent back. The existing rate payable, should you choose for us to go to you, is R 8.00/km multiplied by the driving distance between our warehouse and your place.
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