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In which case competent spares and accessories are being fitted on our machines and setup by our specialist or under our technician's supervision, quality assurance will be supplied. In which case service parts or accessories have been fitted into competitors machines or put together without our knowledge, the worth guarantee will be void except when accepted by managers.No costs be requested for diagnosis and new spares or accessories installation for machines obtained from us. Our experts will certify that your machinery is 100% operational and well certified after the new spares or associated equipment has been fitted. We may propose to offer technical information remotely or send a technician to supply technical services for other companies machinery. When concerning other companies machinery, we cant guarantee which steps (if any) shall be taken or what guidance (if any) can be given by our experts.If a remote suggestion for redundant - reinstatement or accessory add-on for our machinery that we have sold, or for unused or redundant service parts or accessories should be made by our technician, we will present you with a full refund once the client send the service parts or associated equipment in its primary quality.
Would you prefer that we travel to your establishment for a spare- replacement or add-on fitting for machines that we have sold, we will not charge you a labour expenses, but only for the travel costs and accommodation fees if vital. We prefer that you arrange for the specialist to get retrieved and sent back. The current rate payable, would you desire for us to go to you, is R 6.00/km increased by the traveling distance between our workplace and your premises.
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