All photographs are for presentation motives only, thus the products that you obtain may diverge in figures, hue or other trademarks. While retaining the prime traits and details, we entitle the liberty to change, withdraw or boost minor attributes. We may also recommend to, without the genuine packaging, stow away or move the spares or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case competent spare parts and accessories are being fitted on our machines and setup by our specialist or under our experts's supervision, value assurance will be supplied. Except when pre-approved by management, the quality assurance will be void if spares or accessories have been constructed into competitors machinery or installed without our consent. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new spare parts or associated equipment fitting is free of charge for machines sold by us. After the new spare parts or associated equipment have been fitted by our expert, they will ensure that the clients machines is 100% functional and well certified. We may prefer to supply technical services remotely or send a specialist to provide technical assistance for competitors machines. When concerning 3rd-party machines, we cannot guarantee which actions (if any) would be taken or what information (if any) would be supplied by our experts. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our technician remotely recommends or proposes a spare restoration or associated equipment add-on for machines that we have sold, and for new or spare service parts or accessories, we will present you with a 100% repayment once you send the spare parts or accessories back in its initial order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and go costs will be charges should you wish that we travel to your premises for a spare- replacement or add-on installations for machines that we have sold, although a labour expenses will not be charged. We prefer that you organize for the technician to get fetched and sent back. If you should choose for us to travel to you, the prevailing rate is R 8.00/km amplified by the driving amplitude between our branch and your premises. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.