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We provide a quality guarantee for qualified spare parts and accessories sold only when the spare parts or accessories is fitted on our machinery and setup by our specialist or under our experts's supervision. In which case spare parts or accessories has been fitted into competitors machines or put together without our knowledge, the value assurance will be null except when accepted by the company.
No charges will apply for diagnosis and new service parts or components fitting for machinery purchased from us. Our specialists will insure that the clients machinery is completely working and well certified after the new spare parts or components has been fitted. We may suggest to offer technical information remotely or send a technician to provide technical assistance for competitors machinery. Regretfully, we can't, when concerning other companies machines, guarantee which actions (if any) will be taken, or guidance (if any) will be given by our technicians.
You will be supplied with a full remuneration should our specialist remotely diagnose or recommend a extra - reinstatement or associated equipment add-on for machines that we have sold, and for unused or redundant spares or components as soon as you send the spares or components back in its initial condition.
Would you choose that we go to your property for a spare- replacement or add-on installment for machines that we have sold, we shall not charge you a labour expenses, but only for the traveling expenses and accommodation fees if required. We propose that you arrange for the specialist to get picked up and sent back. The existing amount payable, would you desire for us to go to you, is R 9.95/km increased by the traveling distance between our warehouse and your place.