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We provide a worth warranty for licensed spare parts and accessories sold except when the spares or accessories is used on our machinery and put together by our experts or under our experts's supervision. The worth guarantee is null if service parts or accessories has been constructed into other company's machinery or setup without our awareness ( unless when approved by managers ) .
Diagnosis and new spare parts or components installments is free for machines sold by us. Our specialists will insure that the clients machines is perfectly operative and well certified after the new spare parts or associated equipment has been setup. For competitors machinery, we may choose to offer technical advice remotely or send a specialist to supply technical assistance. Unfortunately, we cannot, when regarding other companies machinery, guarantee which actions (if any) will be taken, or guidance (if any) will be supplied by our technicians.
If our technician remotely recommends or recommend a redundant replacement or accessory add-on for machines that we have sold, as well as for brand new or redundant spare or accessories, we will present the client with a complete repayment once you send the service parts or accessories back in its initial quality.
A labour expense will not be charged should you desire that we travel to your premises for a spare- reinstatement or add-on fitting for machinery that we have sold, even though travel costs and accommodation fees will be requested if suited. We propose that you arrange for the specialist to get fetched and sent back. If you would like us to come to you, the existent amount is R 9.95/km amplified by the driving amplitude between our warehouse and your place.