All pictures are for display causes only, consequently the merchandise that you receive may diverge in outlines, saturation or other features. We reserve the power to have prime attributes and details while removing or upgrading small features. Without the genuine packaging, we may also choose to stock or move the spare parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case licensed service parts and accessories are being fitted on our machines and put together by our experts or under our technician's supervision, quality warranty will be given. Unless when accepted by managers, the value assurance will be null if spares or accessories have been constructed into 3rd party machines or installed without our consent.
Some items within your purchase come with different warranty terms and period:
We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Some items within your purchase come with different warranty terms and period:
Free Installation: No costs be required for diagnosis and new repair parts or accessories installation for machinery bought from us. After the new spare parts or associated equipment have been installed, our specialist will certify that the clients machines is perfectly working and well certified. We may recommend to supply technical information online or send a specialist to give technical assistance for competitors machines. In regarding competitors machinery, we cannot guarantee which actions (if any) can be taken or what information (if any) can be provided by our technicians. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: If a remote diagnoses for extra - replacement or accessory add-on for our machinery that we have sold, or for brand new or extra spare parts or accessories should be made by our technician, we will supply the client with a complete refund once the client send the spare parts or components in its primary condition. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: Would you desire that we come to your place for a spare- reinstatement or add-on installment for machines that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if vital. Adjustments are preferred to be made by the client for the specialist to be fetched and sent back. The ongoing rate payable, would you wish for us to go to you, is R 9.95/km amplified by the driving distance between our office and your establishment. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.