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In which case licensed service parts and accessories are being fitted on our machinery and installed by our specialist or under our specialist's supervision, quality assurance will be presented. Unless when pre-approved by managers, the value guarantee will be void if spares or accessories has been constructed into 3rd party machines or installed without our acknowledgement.Component or new spare parts fitments and diagnosis for machines bought from us is free. After the new spares or components have been setup by our technician, they will ensure that your machines is completely operational and well tested. For other companies machinery, we may propose to give technical information online or send a expert to supply technical assistance. When concerning competitors machinery, we cannot guarantee which actions (if any) will be taken or what information (if any) shall be supplied by our experts.If a remote recommendation for extra - replacement or component add-on for our machinery that we have sold, or for unused or redundant spares or components should be made by our technician, we will supply the client with a full reimbursement once you send the spare or accessories in its genuine condition.
Would you desire that we come to your establishment for a spare- restoration or add-on installment for machines that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if required. Adjustments are required to be made by the purchaser for the technician to be retrieved and sent back. The prevailing amount payable, would you prefer for us to come to you, is R 6.00/km increased by the traveling distance between our warehouse and your establishment.
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