All pictures are for exhibition motives only, accordingly the products that you receive may diverge in figures, saturation or other attributes. While securing the utmost trademarks and specs, we retain the entitlement to reconstruct, withdraw or enhance slight quality. Without the initial packaging, we may also recommend to store or move the spares or associated equipment.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case licensed service parts and accessories are being fitted on our machinery and installed by our specialist or under our specialist's supervision, quality assurance will be presented. Unless when pre-approved by managers, the value guarantee will be void if spares or accessories has been constructed into 3rd party machines or installed without our acknowledgement. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Component or new spare parts fitments and diagnosis for machines bought from us is free. After the new spares or components have been setup by our technician, they will ensure that your machines is completely operational and well tested. For other companies machinery, we may propose to give technical information online or send a expert to supply technical assistance. When concerning competitors machinery, we cannot guarantee which actions (if any) will be taken or what information (if any) shall be supplied by our experts. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If a remote recommendation for extra - replacement or component add-on for our machinery that we have sold, or for unused or redundant spares or components should be made by our technician, we will supply the client with a full reimbursement once you send the spare or accessories in its genuine condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Would you desire that we come to your establishment for a spare- restoration or add-on installment for machines that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if required. Adjustments are required to be made by the purchaser for the technician to be retrieved and sent back. The prevailing amount payable, would you prefer for us to come to you, is R 8.00/km increased by the traveling distance between our warehouse and your establishment. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.