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In which case competent spare parts and accessories are being used on our machines and put together by our experts or under our experts's supervision, worth guarantee will be presented. In which case spare parts or accessories has been fitted into 3rd party machinery or put together without our knowledge, the quality assurance will be invalid except when pre-approved by the company.
Diagnosis and new service parts or components fitting is complimentary for machines sold by us. After the new spare parts or components has been put together, our technician will ensure that the clients machines is fully functional and well tested. For other companies machines, we may prefer to offer technical information online or send a expert to provide technical assistance. When related to other companies machines, we cant guarantee which actions (if any) can be taken or what guidance (if any) will be given by our experts.
You will be provided with a 100% refund should our specialist remotely advices or suggest a spare - reinstatement or component add-on for machines that we have sold, as well as for unused or spare service parts or associated equipment as soon as you send the spare or accessories back in its original condition.
A labour expense will not be charged should you desire that we travel to your place for a spare- reinstatement or add-on fitments for machines that we have sold, even though travel costs and accommodation fees will be charged if suited. We prefer that you organize for the technician to get fetched and sent back. R 9.95/km amplified by the driving distance between our workplace and your property, is the ongoing rate payable and suitable should you desire for us to go to you.