The merchandise that you receive may vary in shape, hue or other quality as all photo's are for presentation occasions only. While maintaining the utmost attributes and details, we reserve the sanction to alter, remove or boost minor trademarks. We may also suggest to, without the original packaging, stock or transfer the spare parts or associated equipment.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Quality warranty for all competent service parts and accessories sold, will be supplied in which case the spares and accessories are fitted on our machines and put together by our specialist or under our technician's supervision. The quality warranty is void if spare parts or accessories have been fitted into 3rd party machinery or setup without our acceptance ( except when approved by the company ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Associated equipment or new spares installation and diagnosis for machines purchased from us is costless. After the new repair parts or components has been fitted by our specialist, they will make sure that the clients machines is 100% functional and well tested. Sending a specialist to offer technical assistance, or remotely providing technical information may be chosen when concerning other companies machinery. When related to 3rd-party machinery, we cant guarantee which actions (if any) can be taken or what advice (if any) can be provided by our experts. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: The client will be supplied with a 100% refund should our technician remotely suggest or proposes a redundant - reinstatement or accessory add-on for machines that we have sold, including for unused or extra spare or components as soon as the client send the service parts or components back in its original order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and come costs will be charges should you wish that we travel to your establishment for a spare- replacement or add-on fitting for machines that we have sold, even though a labour fee will not be charged. We suggest that you organize for the technician to get retrieved and sent back. If you should prefer for us to travel to you, the prevailing amount is R 8.00/km increased by the traveling distance between our branch and your property. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.