The products that you obtain may differ in patterns, saturation or other quality as all photographs are for demonstration reasons only. We retain the consent to entitle prime attributes and specifications while withdrawing or improving minor traits. We may also suggest to, without the genuine packaging, stow away or transport the spares or associated equipment.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We give a worth assurance for licensed spares and accessories sold only when the spare parts or accessories is utilized on our machinery and setup by our specialist or under our specialist's supervision. In which case service parts or accessories have been fitted into other company's machinery or put together without our acknowledgement, the quality assurance will be void except when approved by management. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No costs be required for diagnosis and new spare parts or components installation for machines bought from us. After the new spare parts or components has been fitted, our specialist will certify that the clients machines is fully operational and well tested. Sending a specialist to offer technical support, or remotely providing technical information may be preferred when concerning 3rd-party machinery. We cant however, guarantee which actions (if any) will be taken, or guidance (if any) will be provided by our technicians regarding competitors machines. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: The client will be provided with a full reimbursement should our specialist remotely suggest or proposes a extra - replacement or component add-on for machines that we have sold, as well as for new or redundant spare parts or associated equipment as soon as the client send the spare parts or components back in its genuine state. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Should you prefer that we come to your premises for a spare- restoration or add-on installations for machines that we have sold, we will not charge you a labour costs, but only for the traveling expenses and accommodation fees if necessary. Preparations are chosen to be made by the client for the technician to be picked up and sent back. If you would prefer for us to navigate to you, the ongoing percentage is R 8.00/km increased by the driving amplitude between our warehouse and your property. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.