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We give a worth assurance for licensed spares and accessories sold only when the spare parts or accessories is utilized on our machinery and setup by our specialist or under our specialist's supervision. In which case service parts or accessories have been fitted into other company's machinery or put together without our acknowledgement, the quality assurance will be void except when approved by management.No costs be required for diagnosis and new spare parts or components installation for machines bought from us. After the new spare parts or components has been fitted, our specialist will certify that the clients machines is fully operational and well tested. Sending a specialist to offer technical support, or remotely providing technical information may be preferred when concerning 3rd-party machinery. We cant however, guarantee which actions (if any) will be taken, or guidance (if any) will be provided by our technicians regarding competitors machines.The client will be provided with a full reimbursement should our specialist remotely suggest or proposes a extra - replacement or component add-on for machines that we have sold, as well as for new or redundant spare parts or associated equipment as soon as the client send the spare parts or components back in its genuine state.
Should you prefer that we come to your premises for a spare- restoration or add-on installations for machines that we have sold, we will not charge you a labour costs, but only for the traveling expenses and accommodation fees if necessary. Preparations are chosen to be made by the client for the technician to be picked up and sent back. If you would prefer for us to navigate to you, the ongoing percentage is R 8.00/km increased by the driving amplitude between our warehouse and your property.
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