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We present a quality guarantee for qualified service parts and accessories sold except when the spares or accessories is fitted on our machines and installed by our experts or under our specialist's supervision. In which case service parts or accessories has been fitted into other company's machines or put together without our acknowledgement, the worth guarantee will be null except when accepted by management.
Diagnosis and new spare or accessories installation is free of charge for machinery sold by us. After the new spare or components has been fitted, our experts will certify that the clients machines is completely functional and well certified. Sending a expert to give technical support, or remotely supplying technical information may be preferred when in regards to other companies machines. We cannot however, guarantee which steps (if any) would be taken, or guidance (if any) will be supplied by our specialists relating to other company's machines.
The client will be presented with a 100% reimbursement should our technician remotely suggest or proposes a extra - replacement or accessory add-on for machinery that we have sold, as well as for new or redundant spare parts or components as soon as the client send the spare or associated equipment back in its genuine condition.
Should you desire that we go to your property for a spare- reinstatement or add-on fitments for machines that we have sold, we shall not charge you a labour expenses, but only for the travel costs and accommodation fees if crucial. Adjustments are chosen to be made by the buyer for the specialist to be picked up and sent back. The current amount payable, would you wish for us to travel to you, is R 9.95/km increased by the driving distance between our workplace and your premises.