The merchandise that you obtain may vary in patterns, saturation or other traits as all photo's are for presentation purposes only. We entitle the authority to alter, abolish or upgrade minor traits while maintaining the prime trademarks and details. We may also suggest to, without the primary packaging, put away or transfer the service parts or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Quality assurance for all qualified service parts and accessories sold, will be supplied in which case the service parts and accessories are used on our machines and installed by our specialist or under our specialist's supervision. The value warranty is invalid if spares or accessories has been constructed into 3rd party machinery or put together without our admission ( unless when approved by the company ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No costs will apply for diagnosis and new spare parts or components installments for machinery purchased from us. Our technicians will certify that the clients machinery is 100% working and well certified after the new spares or accessories has been setup. We may propose to offer technical advice online or send a technician to supply technical services for 3rd-party machines. We cannot however, oath which steps (if any) would be taken, or services (if any) will be provided by our technicians in regarding to other company's machinery. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If a remote diagnoses for extra - reinstatement or component add-on for our machinery that we have sold, or for unused or extra spare or components must be made by our technician, we will provide you with a complete repayment once the client send the spare parts or accessories in its initial order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and travel costs will be charges should you wish that we come to your place for a spare- restoration or add-on fitting for machines that we have sold, even though a labour fee will not be requested. We prefer that you organize for the specialist to get picked up and sent back. R 8.00/km amplified by the traveling distance between our office and your establishment, is the current rate payable and appropriate should you desire for us to travel to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.