The products that you purchase may vary in patterns, saturation or other features as all icons are for display causes only. We retain the liberty to modify, abolish or improve small hallmarks while maintaining the prime features and specifications. We may also recommend to put away or ship the spares or accessories without the primary packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Worth assurance for all licensed spares and accessories sold, will be presented in which case the service parts and accessories are used on our machinery and put together by our specialist or under our experts's supervision. The quality assurance is null if spare parts or accessories have been constructed into 3rd party machines or installed without our acknowledgment ( unless when accepted by the company ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new service parts or associated equipment installments is complimentary for machinery sold by us. Our technicians will make sure that the clients machines is 100% operative and well tested after the new service parts or accessories has been installed. We may choose to provide technical guidance remotely or send a technician to give technical services for competitors machines. When concerning other companies machinery, we cannot guarantee which actions (if any) will be taken or what guidance (if any) can be supplied by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our specialist remotely diagnoses or recommend a extra reinstatement or component add-on for machines that we have sold, as well as for brand new or extra spare parts or associated equipment, we will supply you with a full refund once the client send the spare or accessories back in its primary state. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Should you desire that we travel to your establishment for a spare- reinstatement or add-on installment for machines that we have sold, we will not charge you a labour costs, but only for the travel costs and accommodation fees if required. Clients are chosen to make all preparations for the technician to be fetched and sent back. If you would like us to go to you, the ongoing amount is R 8.00/km increased by the traveling amplitude between our workplace and your property. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.