The merchandise that you collect may differ in patterns, saturation or other quality as all photo's are for exhibition purposes only. While preserving the major features and specs, we have the entitlement to reconstruct, withdraw or upgrade minor trademarks. We may also recommend to store or move the service parts or associated equipment without the primary packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Worth warranty for all licensed spares and accessories sold, will be supplied in which case the spare parts and accessories are used on our machines and installed by our experts or under our technician's supervision. The worth assurance is invalid if spares or accessories has been fitted into 3rd party machinery or installed without our acknowledgment ( unless when approved by management ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No charges be requested for diagnosis and new spare parts or components installation for machinery obtained from us. After the new service parts or accessories has been setup by our specialist, they will ensure that your machines is perfectly functional and well tested. We may propose to supply technical services online or send a specialist to provide technical services for competitors machines. We cannot however, guarantee which steps (if any) will be taken, or guidance (if any) will be given by our experts about 3rd party machines. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If a remote recommendation for spare - restoration or associated equipment add-on for our machines that we have sold, or for unused or redundant spare or components must be made by our specialist, we will supply you with a full refund once the client send the spares or accessories in its primary condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Would you prefer that we go to your property for a spare- replacement or add-on installations for machinery that we have sold, we shall not charge you a labour fee, but only for the traveling expenses and accommodation fees if compulsory. Clients are preferred to make all arrangements for the technician to be retrieved and sent back. If you should prefer for us to travel to you, the ongoing percentage is R 8.00/km amplified by the driving distance between our workplace and your place. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.