The products that you purchase may conflict in figures, colour or other quality as all photographs are for presentation purposes only. While preserving the utmost hallmarks and details, we entitle the entitlement to improve, eliminate or enhance slight quality. We may also suggest to stock or transfer the service parts or associated equipment without the initial packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case competent service parts and accessories are being fitted on our machines and setup by our technician or under our specialist's supervision, worth warranty will be supplied. The quality assurance is null if spares or accessories has been fitted into other company's machinery or setup without our admission ( except when accepted by management ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Associated equipment or new repair parts fitting and diagnosis for machines obtained from us is free. After the new service parts or components has been fitted by our expert, they will ensure that your machinery is completely operational and well tested. We may propose to give technical advice remotely or send a technician to provide technical support for other companies machinery. When concerning other companies machines, we cant guarantee which actions (if any) will be taken or what guidance (if any) will be supplied by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If a remote suggestion for spare - restoration or accessory add-on for our machines that we have sold, or for unused or spare spare or components should be made by our specialist, we will supply the client with a 100% refund once you send the spares or accessories in its primary state. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Would you choose that we come to your place for a spare- replacement or add-on installations for machinery that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. Preparations are chosen to be made by the purchaser for the specialist to be fetched and sent back. The ongoing percentage payable, should you choose for us to come to you, is R 8.00/km increased by the traveling distance between our office and your property. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.