The merchandise that you collect may differ in outlines, saturation or other hallmarks as all photo's are for demonstration reasons only. We retain the liberty to retain major features and specs while abolishing or upgrading small attributes. We may also suggest to, without the original packaging, stock or ship the service parts or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Forex Linked Pricing: The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply. The prices you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, during the quotation valid period, the price we quoted for you will be fixed and valid until the quotation expires. If you haven't paid as yet, a new quotation will be created and new pricing will apply.
Quality Warranty: Value assurance for all competent spare parts and accessories sold, will be provided in which case the spare parts and accessories are used on our machinery and setup by our technician or under our specialist's supervision. Unless when pre-approved by managers, the quality warranty will be null if spare parts or accessories has been constructed into other company's machinery or put together without our knowledge. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No charges be required for diagnosis and new service parts or components fitting for machinery bought from us. After the new spare parts or components have been setup, our experts will ensure that your machinery is perfectly working and well certified. We may prefer to offer technical advice remotely or send a specialist to supply technical assistance for 3rd-party machinery. Regretfully, we can't, when regarding competitors machinery, guarantee which actions (if any) will be taken, or information (if any) will be provided by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our technician remotely recommends or recommend a redundant reinstatement or accessory add-on for machinery that we have sold, including for unused or extra service parts or accessories, we will provide the client with a full reimbursement once the client send the service parts or components back in its primary condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Would you prefer that we travel to your place for a spare- reinstatement or add-on fitments for machinery that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if compulsory. Adjustments are required to be made by the purchaser for the specialist to be retrieved and sent back. The ongoing amount payable, should you desire for us to come to you, is R 8.00/km increased by the driving distance between our warehouse and your establishment. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.