The products that you receive may differ in shape, colour or other features as all images are for demonstration occasions only. We have the authority to modify, eliminate or improve minor trademarks while retaining the utmost attributes and details. We may also prefer to put away or transfer the spares or accessories without the genuine packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We present a worth assurance for competent spare parts and accessories sold only when the spare parts or accessories is used on our machines and put together by our specialist or under our technician's supervision. Except when approved by the company, the quality warranty will be invalid if spare parts or accessories has been fitted into other company's machinery or installed without our consent. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: Component or new service parts installation and diagnosis for machines obtained from us is free. Our specialists will ensure that the clients machines is completely operative and well certified after the new spare parts or associated equipment have been fitted. We may choose to supply technical guidance online or send a specialist to give technical support for 3rd-party machinery. We cant however, oath which steps (if any) will be taken, or information (if any) will be provided by our specialists in regarding to competitors machines. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: If our specialist remotely suggests or prefers a extra replacement or component add-on for machinery that we have sold, as well as for new or redundant spare parts or components, we will provide you with a 100% reimbursement once the client send the service parts or associated equipment back in its original order. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: Accommodation fees and go costs will be charges should you prefer that we go to your property for a spare- reinstatement or add-on fitting for machines that we have sold, although a labour costs will not be charged. Clients are required to make all preparations for the specialist to be picked up and sent back. R 9.95/km amplified by the driving distance between our branch and your property, is the existing amount payable and applicable should you choose for us to come to you. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.