The products that you receive may differ in shape, colour or other features as all images are for demonstration occasions only. We have the authority to modify, eliminate or improve minor trademarks while retaining the utmost attributes and details. We may also prefer to put away or transfer the spares or accessories without the genuine packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We present a worth assurance for competent spare parts and accessories sold only when the spare parts or accessories is used on our machines and put together by our specialist or under our technician's supervision. Except when approved by the company, the quality warranty will be invalid if spare parts or accessories has been fitted into other company's machinery or installed without our consent. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Component or new service parts installation and diagnosis for machines obtained from us is free. Our specialists will ensure that the clients machines is completely operative and well certified after the new spare parts or associated equipment have been fitted. We may choose to supply technical guidance online or send a specialist to give technical support for 3rd-party machinery. We cant however, oath which steps (if any) will be taken, or information (if any) will be provided by our specialists in regarding to competitors machines. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our specialist remotely suggests or prefers a extra replacement or component add-on for machinery that we have sold, as well as for new or redundant spare parts or components, we will provide you with a 100% reimbursement once the client send the service parts or associated equipment back in its original order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and go costs will be charges should you prefer that we go to your property for a spare- reinstatement or add-on fitting for machines that we have sold, although a labour costs will not be charged. Clients are required to make all preparations for the specialist to be picked up and sent back. R 8.00/km amplified by the driving distance between our branch and your property, is the existing amount payable and applicable should you choose for us to come to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.